Reference

Terms and Conditions That Apply to Your norakplay Account

When you open an account with us, these terms govern everything — from how your DANA, OVO, or GoPay deposits are processed to how your account access is managed across devices.

Account Access TermsDANA, OVO & GoPay Deposit RulesWithdrawal Verification ProcessAccount Suspension ConditionsApplicable to Eligible Indonesia Regions
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norakplay Terms and Conditions That Apply to Your norakplay Account
ACCOUNT STANDARDS

How We Handle Your Account Under These Terms

Data We Hold on Your Account

We collect the registration details you provide — name, contact, and payment wallet IDs such as your linked DANA or OVO number — and retain them for as long as your account is active or as required by applicable regulations. You may request a copy of this data through live chat or email at any time.

Cookie and Session Handling

Our platform uses session cookies to maintain your login state across pages, and analytics cookies to understand how the lobby is used. We do not sell cookie data to third parties. You can manage cookie preferences in your mobile browser settings; clearing them will log you out of your current session.

Account Security Obligations

You are responsible for keeping your login credentials private. If you suspect your account has been accessed without your permission, contact us immediately via live chat. We can freeze the account within minutes of a verified security report to prevent unauthorised transactions including withdrawals to linked wallets.

Data Retention After Account Closure

When an account is closed — whether by you or by us under these terms — we retain transaction records and identity data for the minimum period required under applicable Indonesian data-handling regulations. Retained data is not used for marketing after closure and is deleted once the retention period expires.

Who to Contact for Data Requests

All formal requests to access, correct, or delete personal data held against your account are handled by our account team via the email channel listed in the support section. Quote your registered account ID in the subject line so we can locate your record without delay.

Requesting Changes to Account Terms

If you believe a charge, restriction, or account action was applied incorrectly under these terms, submit a written dispute via email. We review every terms dispute within two business days. Where we find an error on our side, corrections — including GoPay or DANA transaction reversals — are processed without additional fees.

POLICY CONTACT PATHS

Reach Us About These Terms

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Live Chat Support

If any clause in these terms is unclear or you need to raise a terms-related dispute, our live chat team is available around the clock. Queries about DANA or OVO deposit conditions are handled in the same channel — no separate queue, no waiting until morning.

Account Help by Email

For formal written queries about your account rights, data held under your profile, or a specific clause you want us to clarify, email our account team directly. We respond to terms-related email queries within one business day and keep a written record of every exchange.

In-Account Terms Portal

Inside your account dashboard, the Terms & Conditions section always shows the current version with the effective date. You can check the latest revision, compare what changed from the previous version, and contact support directly from that page without leaving your account session.

Your Questions on These Terms Answered

These terms take effect the moment you complete registration. That includes the account verification step where you confirm your mobile number. From that point, every action — from your first DANA deposit to your first withdrawal request — is governed by the conditions set out here.

No. We are required to notify you before any material change takes effect. Notification comes through your registered account — either as an in-app message or an email to your registered address. You will always see the new version alongside the effective date before it applies to your activity.

If you do not accept updated terms, you should stop using the platform and contact us to close your account. Any balance in your account at that point can still be withdrawn to your linked OVO or GoPay wallet through the standard verification process before closure is finalised.

Yes. All deposits made through DANA, OVO, GoPay, and ShopeePay are covered under the payment conditions in these terms, alongside each wallet provider's own rules. The most important condition: the name on your wallet account must match the name on your norakplay account for deposits to process correctly.

If a withdrawal is delayed or declined, you can raise a formal dispute through our email support channel. We review withdrawal complaints against the terms within two business days. Common causes include wallet name mismatches and pending identity verification steps — both are covered in the withdrawal conditions section of these terms.

We share your data only with the payment processors required to complete your transactions — such as DANA or GoPay — and with any regulatory authority that lawfully requests it. We do not sell your data to marketing companies or share it beyond what is necessary to operate your account under these terms.

Accounts may be suspended or closed for breaches of these terms, including providing false registration information, attempting transactions that do not match wallet identity, or activity that conflicts with applicable local law. We will notify you of any suspension and give you the opportunity to respond before a permanent decision is made.

Send a data access request to our account team via the email contact listed in the support section. Include your registered account ID in the subject line. We will confirm receipt within one business day and provide the data summary within the timeframe set by applicable regulations — no charge applies to standard data access requests.

Access to specific game categories — including slots, live casino tables, crash games like Aviator, and sportsbook markets — depends on local law and is available only where permitted in your region. These terms do not expand your access beyond what is lawful; they set the conditions under which permitted access operates.

If internal dispute resolution through our email or live chat team does not resolve the issue, the terms specify the applicable legal framework for escalation, which depends on the jurisdiction relevant to your account. Details are in the dispute resolution clause of the full terms document available inside your account dashboard.

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