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How norakplay Handles Your Personal Data

Every account you open on norakplay comes with a clear set of rules about what we collect, why we collect it, and how long we keep it — especially when your DANA, OVO, or GoPay wallet is connected to your account.

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norakplay How norakplay Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

norakplay applies encryption and access controls at every layer where your data is stored or transferred. Here is what that looks like in practice across the key areas of your account.

Encryption at Rest and in Transit

All account data — including your registered DANA, OVO, and GoPay wallet details — is encrypted both when stored on our servers and when transmitted between your device and our platform.

Cookie Use and Browser Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and display preferences. Analytics cookies help us understand which game categories and payment pages get the most traffic.

Account Security Controls

Each login to your norakplay account is verified through a one-time password sent to your registered phone number.

Data Retention Timeline

We keep your account data for as long as your account remains active and for a defined period after closure, in line with applicable legal and financial record-keeping requirements.

Who Can Access Your Data

Only authorised internal teams — account operations, fraud prevention and payment processing — can access your personal data. Third-party payment processors receive only the minimum data required to execute your transaction.

Your Right to Request Changes

You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion of your account data at any time.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Team online

Live Chat

Open the chat widget on norakplay and select 'Account & Privacy' from the topic list. Our support team is available around the clock to log your data request and give you a reference number within the same session.

Email Support

Send your data access or deletion request to our support address listed under the Contact section on the site. Include your registered email and account ID so we can verify your identity before processing the request.

In-Account Request Form

Log in to your norakplay account, go to Account Settings, and select 'Privacy Request'. Fill in the reason and the type of request — access, correction or removal — and we will respond within the timeframe stated in this policy.

Your Privacy Questions, Answered Directly

These are the questions we get asked most often about how norakplay handles your personal data — covering wallet privacy, cookies, account access, and how to submit a data request.

We collect your name, email address, phone number and the wallet details you register — such as your DANA, OVO or GoPay account number. We also log your device type, IP address and session activity for security purposes. We do not collect your wallet PIN or any payment password.

Yes. Your e-wallet identifier is stored encrypted and is only used to match incoming deposits and outgoing withdrawals to your account. It is never displayed in full to any staff member and is not shared with any third party beyond the payment processor handling your specific transaction.

We do not sell your personal data to any third party for marketing or commercial purposes. Data is shared only with the payment processors and security services that are directly involved in running your account, and only to the extent needed to complete those specific tasks.

We retain account data for a defined period after closure to meet financial record-keeping and legal requirements. Transaction records tied to DANA, OVO, or GoPay payments are kept to support any dispute that may arise after closure. Once the retention period ends, the data is deleted from our systems.

We use session cookies for login continuity, functional cookies for display preferences, and analytics cookies to understand page traffic. You can manage or block cookies through your browser settings. Note that turning off session cookies may affect your ability to stay logged in during your account session.

Log in to your account, go to Account Settings, and select 'Privacy Request'. Choose 'Data Access' as the request type, confirm your identity with your registered phone OTP, and submit. You can also send the request via live chat on norakplay by selecting 'Account & Privacy' from the topic list.

Yes. Submit a deletion request through the in-account Privacy Request form or via our email support channel. We will verify your identity first, then process the request. Some transaction records may need to be retained for the legally required period even after a deletion request is completed.

Every login is verified through a one-time password sent to your registered phone number. If a login attempt comes from an unrecognised device or location, we flag it and prompt re-verification before granting access to your wallet or payment history. SSL encryption covers all data in transit.

Access is limited to authorised teams — account operations, fraud prevention and payment processing staff. Each team member only sees the data relevant to their specific function. No one outside those defined roles, and no external advertiser or analytics partner, has access to your personal profile.

This policy applies to all accounts registered on norakplay. Access to the platform and its services depends on local law and is only available in regions where it is permitted. If you are in an area where access is restricted, this policy still covers any data we may have collected during a prior permitted interaction.

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